At Owlish Studio, we work meticulously to ensure you're satisfied with our products and strive to provide detailed information to help you find the one that suits you best. With the environmental impact of returns in mind, we focus on designing products that will exceed your expectations. However, if things are not quite what you expected, we're here to make the return process as easy as possible.
You can request a return within 14 days from the delivery date. To initiate the return process and receive your free return shipping code for orders within Türkiye, you can send an email to
[email protected], or if you are a registered user, you can use the
Return Requests section in your account panel. To avoid any delays in the return process, we recommend checking that emails from
[email protected] do not end up in your Spam or Junk folder.
For orders outside of Türkiye, while the return process is similar, the initial shipping and return shipping costs cannot be refunded. In case of a defected product, we will be happy to cover all shipping costs related to the return.
Before initiating the return process, we kindly ask you to consider the following points:
- Make sure the product has not been used and that no wet or dry cleaning has been applied to it or its packaging
- Pack the product together with its box, packaging, accessories, and any gifts given with it, ensuring that all items are complete and undamaged
- Ensure that your packaging is secure enough to prevent any damage during transit
- Ship the product within 10 days at the latest after submitting your return request
Once we receive the product you wish to return and confirm that it is complete and undamaged, we proceed with the process as quickly as possible. For more detailed information about returns, you can review our
Distant Sales Agreement.